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All Breakout Session Sponsor Session

9:45am – 10:00am GMT

Main Stage Session

Meet & Greet - Learn how to use the platform

10:00am – 10:10am GMT

Main Stage Session

Opening/ Welcome Remarks

10:10am – 10:45am GMT

Main Stage Session

Discussion: STEP 1 - TAILORING GUESTS’ BOOKING EXPERIENCE

How is the booking process transforming in the current climate and what are guests focusing on the most these days?

Exploring ways to ensure rewarding booking experiences for rooms and other services.

Luc Gesvret

SVP Loyalty&Partnership, Guest Experience ALL Accor Live Limitless, Accor Northern Europe

William P. Perry, Jr., MBA, MHR, CRME

Director of Revenue Strategy, Revenue Matters

10:45am – 11:00am GMT

Main Stage Session

Interview: STEP 2 - OPERATING LIKE A SWISS WATCH

Using the latest tech and data to ensure your staff is functioning together efficiently.

Discovering the latest back of house technology that enables hotel teams to work in real time while focusing more on guests and their wishes.

Eric Hallerberg

Hospitality Vice President EMEA Sales, Oracle

11:00am – 11:35am GMT

Main Stage Session

Discussion: STEP 3 - USING DATA TO PERSONALISE COMMS & OFFERS

Utilising insights to provide guests high value personalised services.

What are the challenges in transforming big data into actionable insights and how can your hospitality business overcome them?

Thomas Amann

Principal Strategic Account Executive, Oracle

Gonçalo Oliveira

Chief Information Officer, Pestana Hotel Group

Casper Overbeek

Chief Digital and Experience Officer, citizenM

11:35am – 11:55am GMT

Networking Session

Ask Me Anything - with Oracle

11:55am – 11:55am GMT

Main Stage Session

Close of the event